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Southern Water Case Study

Southern Water is a key employer in the South East of England, with approximately 1,700 people working across Kent, Sussex, Hampshire and the Isle of Wight. With headquarters in Worthing, West Sussex, the company also has offices in East Sussex, Hampshire, and Kent, as well as additional operational sites throughout the region.

The Challenge

Within its regulatory environment it is essential that Southern Water drives optimum performance from its people, yet the company had long recognised that performance management was an area in need of vast improvement.

PlusHR was selected to develop a new performance management framework that would help drive individual, functional and organisational performance, and optimise the remuneration costs of the business. A project entitled ‘Performance Excellence’ was born, with the objective of designing and implementing a best practice performance management approach with accompanying tools, engagement plan and process.

Our Approach
The Solution
The Result

PlusHR worked closely with the Southern Water team to provide invaluable advice and support, which has enabled us to implement the first phase of this project successfully, within the agreed timescales and within the allocated budget. We found real benefit in having a consultant, who understood our needs and who could come up with new and innovative ideas to stretch our thinking. We also benefitted from our consultant acting as an independent and skilled facilitator to assist in the co-ordination of activities between different work streams within HR, and in other areas of the business. We are likely to call upon PlusHR’s support again in the move to Phase 2, entailing the up-skilling of selected managers and the provision of coaching supporting to the business.

Chris Tate
Southern Water

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